Patients can book appointments in advance – if patients need to be seen on the day, please phone at 8:30am for a morning appointment or 2:00pm for an afternoon appointment.
If a doctor advises a patient to make a future appointment e.g. in two weeks’ time, book the appointment then. Do not wait until the two weeks are up as the appointments will most likely all be taken. This also applies to blood tests and injections; if the patient knows when their next blood test/injection is due, please book an appointment in advance and do not wait until the day.
Patients are encouraged to see a Nurse Practitioner for minor illness, colds and flu, ear infections, rashes and contraception. Patients are more likely to get an appointment that day and the Nurse Practitioners can prescribe or refer a patient to a GP if necessary.
If the patient thinks their query or illness can be dealt with over the phone, please let the receptionist know so that they can book a telephone appointment. Some medication reviews can also be carried out over the phone.
If a patient has an on-going sick note they can speak to reception to organise this. If the doctor decides the patient does need to be seen, reception will ring the patient to arrange this. Not all patients need to see a GP if they have an on-going illness or have had an operation.
Patients are encouraged to book appointments online (obtain a username and password from reception) as this will help free up the phone lines.
Patients are asked to check repeat prescription slips. It will advise them if they need a medication review and will also show any other messages from the surgery. Medication review appointments should be booked within that month so please do not wait until medication has run out.
If patients need repeat medication, please ensure you order the medication 3 to 4 working days before so there is time for the surgery and pharmacy to process the request.
Patients can see any doctor at the surgery as all doctors have access to all records.
If you do not need your appointment, please CANCEL this beforehand, even if you contact us on the day. Often that appointment can be reallocated.
Please do not hesitate to contact reception or the Practice Manager if you have any further queries